A. ‘Garage won’t accept my vehicle’
TROUBLESHOOT: Check if LPO issued, correct garage, customer has LPO reference
B. ‘My car has been at the garage for weeks with no updates’
TROUBLESHOOT: Verify delivery date, check repair status, check if additional approvals needed, check timeline set by surveyor. If unclear, forward to Claims Department.
C. ‘Repair quality is poor’
PROTOCOL: Document issues, verify what was covered in LPO, escalate to Claims Manager for re-inspection if covered items poorly repaired.