Comprehensive (Shaamil)
Full coverage including customer’s own vehicle repair and any third-party vehicle involved in the accident where our insured is at fault at the time of accident
Third-Party (Against Others)
Covers only damage customer causes to others. Does NOT cover customer’s own vehicle.
Claim Reference Number
Unique tracking number for claims. Formats include: C####, MC####, RKTR####
LPO (Local Purchase Order)
Authorization document issued to garage for vehicle repairs. Vehicle should only go to garage AFTER LPO is issued.
IBAN Certificate
Official bank document (with letterhead/logo) containing customer’s IBAN for payment transfers. NOT just the IBAN number written down.
Job Card
Official document from repair garage showing dates vehicle was received and returned, and services performed. Required for rental reimbursement claims.
Mulkiya
Vehicle Registration Card – required document for all claim filings.
Settlement Form
Document sent by claims team that must be signed by vehicle owner before payment can be processed for cash settlement.