Main Number: 600 565 695
After calling the main number, select the appropriate extension for escalations:
- Claims Manager: Extension 044
- Medical Insurance Manager: Extension 045
- General Insurance Manager: Extension 160
IMPORTANT – When to Use Extensions:
- Only use manager extensions for escalations that cannot be resolved at your level
- Always document the issue thoroughly in CRM before escalating
- Inform customer they will receive a call back within 1 working day
- Set follow-up reminders to ensure escalation was handled
Escalation Protocol:
1. Call 600 565 695
2. Select appropriate extension number
3. Provide claim/policy reference number
4. Brief summary of issue
5. Customer contact information
6. Document escalation in CRM
1. Call 600 565 695
2. Select appropriate extension number
3. Provide claim/policy reference number
4. Brief summary of issue
5. Customer contact information
6. Document escalation in CRM