RESPONSE FLOW:
- Clarify coverage: ‘Third-party covers damage YOU cause to OTHERS. It doesn’t cover YOUR vehicle. Think of it as protecting other people FROM you, not protecting YOU from other people.’
- Apply to situation: ‘Since the other driver was at fault, their insurance is responsible for fixing your vehicle.’
- Provide action steps: Get other driver’s insurance info. If at-fault driver is Methaq, customer CAN file with us at www.methaq.ae. If other company, direct to that company.
- Explain when Methaq coverage applies: Your insurance only covers damages if YOU cause damage to SOMEONE ELSE’s vehicle.