| Process | Timeline |
|---|---|
| Claim file opening | 2 working days |
| Vehicle inspection scheduling | Within 3 working days of claim approval |
| Email response | 1 working day |
| Escalation follow-up | 1 working day |
| Overall claim processing | 10-15 working days |
| Payment transfer | Maximum 45 calendar days |
| Refund processing | Maximum 30 calendar days |