CLAIM SUBMISSION METHODS:
Primary Method – Online (Recommended):
• Go directly to: https://claim.methaq.ae/claim
• Or visit www.methaq.ae and navigate to Motor Claims section
• Complete online claim form with all required information
• Upload required documents (see Required Documents […]
ALWAYS ASK THESE FIRST:
• ‘What insurance company covers your vehicle?’
• If Methaq → Continue
• If other company → Check fault determination
• ‘What type of coverage do you have – Comprehensive or Third-party (Against Others)?
• Claim Reference Numbers: Provide to customers for tracking (formats: C####, MC####, RKTR####)
• Claims are filed ONLINE ONLY: www.methaq.ae (or in-person at branch as last resort – NOT via WhatsApp)
• Vehicle inspection happens AFTER claim approval: Cars go to garages only after […]
Insurance Coverage Matrix
Customer’s Insurance
Customer At Fault?
Who Covers?
Where to File?
Comprehensive with Methaq
Yes
Methaq fixes customer’s car
File with Methaq online
Comprehensive with Methaq
No
Methaq fixes customer’s car
File with Methaq online
Third-party with […]
Process
Timeline
Claim file opening
2 working days
Vehicle inspection scheduling
Within 3 working days of claim approval
Email response
1 working day
Escalation follow-up
1 working day
Overall claim processing
10-15 working days
Payment transfer
Maximum 45 calendar days
Refund […]
• Abu Dhabi: Liwa Tower, ADNEC Area, M Floor | View on Google Maps
• Dubai: Mohamed Bin Rashid Charity Building, Office 312, 3rd Floor, Al Mamzar | View on Google Maps
• Al Ain: Tadbeer Building, 4th Floor, Khalifa Street | View on Google Maps
Office Hours:
• Monday to Thursday: 8:30 AM […]
Main Number: 600 565 695
After calling the main number, select the appropriate extension for escalations:
• Claims Manager: Extension 044
• Medical Insurance Manager: Extension 045
• General Insurance Manager: Extension 160
IMPORTANT – When to Use Extensions:
• Only use manager […]
Main Customer Service: 600565695
Roadside Assistance (24/7): 971 600 508 181
Website: www.methaq.ae
Claims Filing: https://claim.methaq.ae/claim
Office Hours:
• Monday to Thursday: 8:30 AM to 3:30 PM
• Friday: 8:30 AM to 12:00 PM
• Saturday & Sunday: Closed
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