Always Remember – Critical Points – Methaq Knowledge base

Claim Reference Numbers: Provide to customers for tracking (formats: C####, MC####, RKTR####)
Claims are filed ONLINE ONLY: www.methaq.ae (or in-person at branch as last resort – NOT via WhatsApp)
Vehicle inspection happens AFTER claim approval: Cars go to garages only after approval and LPO issued
Third-party = Against Others: Covers damage customer causes to others, NOT customer’s own vehicle
Comprehensive = Shaamil: Covers customer’s vehicle regardless of fault

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