Claim Eligibility – First Questions

ALWAYS ASK THESE FIRST:

  1. ‘What insurance company covers your vehicle?’
    • If Methaq → Continue
    • If other company → Check fault determination
  2. ‘What type of coverage do you have – Comprehensive or Third-party (Against Others)?’
    • Verify with policy document if customer unsure
  3. ‘Who was at fault according to the police report?’
    • Customer at fault
    • Other party at fault
    • Not yet determined

USE THE MATRIX TO DETERMINE:

  • Does Methaq handle this claim?
  • Where should customer file?