If vehicle is immobile:
‘If your vehicle cannot be driven, you can arrange towing services:
Option 1 – Roadside Assistance Hotline (24/7):
Call 971 600 508 181 for immediate emergency roadside assistance and towing.
Option 2 – Main Customer Service:
Call 600565695 and select the towing option.
Important: Keep the towing invoice – if your policy covers towing, you can submit it for reimbursement with your claim.’
DO NOT promise towing is covered – depends on policy terms. Customer should verify their specific coverage or submit invoice with claim for review.
Towing Coverage:
- Comprehensive policies: Typically include roadside assistance and towing
- Third-Party policies: Roadside assistance included, but verify towing coverage limits
- Always keep original invoice for reimbursement claims