Scenario: I just had an accident, what do I do?

RESPONSE FLOW:

1. Safety first: ‘Is everyone safe? Any injuries?’
2. Police report: ‘Have you obtained the police report? This is required for any claim.’
3. Document scene: ‘Take photos of all damage and exchange information with the other driver’
4. Determine filing path: Ask insurance company, coverage type, who was at fault. Use matrix to determine where to file.
5. File claim: Direct to www.methaq.ae or other company as appropriate
6. Vehicle handling: ‘Keep your vehicle where it is. Don’t take it to any garage until you receive instructions about inspection.’