Scenario: My car has been at the garage for 3 weeks

RESPONSE FLOW:

  1. Verify: Get claim number and check system
  2. Check key dates: When did vehicle go to garage? When was LPO issued? What’s repair status? What’s the surveyor timeline?
  3. Determine cause: Waiting on parts? Additional approvals? No clear reason? If unclear, forward to Claims Department
  4. Provide solution: Give specific timeline, escalate if warranted, offer updates