Category: Critical Rules

Insurance Coverage Matrix

Customer’s Insurance
Customer At Fault?
Who Covers?
Where to File?

Comprehensive with Methaq
Yes
Methaq fixes customer’s car
File with Methaq online

Comprehensive with Methaq
No
Methaq fixes customer’s car
File with Methaq online

Third-party with […]

• Claim Reference Numbers: Provide to customers for tracking (formats: C####, MC####, RKTR####)

• Claims are filed ONLINE ONLY: www.methaq.ae (or in-person at branch as last resort – NOT via WhatsApp)

• Vehicle inspection happens AFTER claim approval: Cars go to garages only after […]