Do’s and Don’ts – Methaq Knowledge base

Always Do – Best Practices

• ✓ Use the Insurance Coverage Matrix to determine who handles the claim

• ✓ Verify insurance type (comprehensive vs third-party) FIRST

• ✓ Provide claim reference numbers for customer tracking

• ✓ Check system before providing status updates

• ✓ Set realistic expectations […]

• ✗ Tell customers insured elsewhere that we can’t help (check fault first – we cover if at-fault party is Methaq)

• ✗ Promise payment dates without checking system

• ✗ Direct customers to file claims via WhatsApp (only www.methaq.

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