Category: Filing a Claim

TELL CUSTOMER:

‘Your claim will be processed as follows:

1. Within 2 working days: Claim file opened and you’ll receive:

• Claim reference number via email

• Confirmation of file opening

• Request for any missing documents (if applicable)

2.

CLAIM SUBMISSION METHODS:
Primary Method – Online (Recommended):

• Go directly to: https://claim.methaq.ae/claim

• Or visit www.methaq.ae and navigate to Motor Claims section

• Complete online claim form with all required information

• Upload required documents (see Required Documents […]

MANDATORY FOR ALL CLAIMS:

• Driving License (of the person who was driving the vehicle at the time of accident)

• Vehicle Registration Card (Mulkiya)

• Emirates ID / National ID

• Police Report (Accident Report)

Additional for specific claims:

• IBAN Certificate (for payments) – […]

ALWAYS ASK THESE FIRST:

• ‘What insurance company covers your vehicle?’

• If Methaq → Continue

• If other company → Check fault determination

• ‘What type of coverage do you have – Comprehensive or Third-party (Against Others)?