Category: Financial Services

STANDARD TIMELINE: Up to 45 calendar days after claim approval

If customer reports delay:

• Check system for: Payment processing start date, IBAN certificate on file, Signed forms received, Any holds or issues

• Calculate days:

• If under 30 calendar days: ‘Still within normal […]

A. Repair Compensation (Cash Settlement)

• Customer receives money instead of garage repair

• Based on damage assessment after inspection

• Requires: IBAN certificate, signed settlement form

• Timeline: Up to 45 calendar days after approval

B.

For ANY payment claim:

IBAN Certificate (CRITICAL)

• MUST be official bank document with bank letterhead/logo

• NOT just the IBAN number written down

• Obtain from: Bank branch or official mobile banking app

• Name must exactly match vehicle owner

• Signed Settlement Form – Sent […]