Category: Vehicle Repair Process

FACTORS:

• Vehicle location (emirate)

• Type of damage

• Garage availability

• Insurance approval

CUSTOMER RECEIVES:

• Garage name and location (with Google Maps link if available)

• Garage contact number

• LPO (Local Purchase Order) reference

• Estimated repair timeline

A. ‘Garage won’t accept my vehicle’
TROUBLESHOOT: Check if LPO issued, correct garage, customer has LPO reference

B. ‘My car has been at the garage for weeks with no updates’
TROUBLESHOOT: Verify delivery date, check repair status, check if additional approvals needed, check timeline set […]

OPTION A – Repair at Authorized Garage:

• Methaq coordinates directly with garage

• Customer pays nothing out-of-pocket

• Repairs covered per LPO

• Customer receives vehicle when complete

OPTION B – Cash Settlement:

• Customer receives compensation amount to bank account

• […]

STANDARD SEQUENCE:

• Claim Filed Online → Customer receives claim reference number

• Claim Approved (within 2 working days) → Customer receives email confirmation

• Inspection Scheduled (within 3 working days of approval) → Customer receives inspection location via email

• Vehicle […]