Category: Policy Management

PROCESS:

• Contact broker/intermediary who issued policy

• Submit: Emirates ID, vehicle registration (Mulkiya)

• Can be done before or at expiry

• If lapsed >30 days: May require inspection

CANNOT RENEW/TRANSFER IF:

• Vehicle has accident history within 3 years (system blocked)

• […]

ELIGIBILITY:

• Policy active less than 8 months: Eligible for partial refund

• Policy over 8 months: No refund available

• If claim filed and paid: Coverage terminated, no refund

PROCESS:

• Customer contacts their insurance broker (not Methaq directly)

• Broker submits formal […]

THIS CAUSES THE MOST CONFUSION – CLARIFY IMMEDIATELY

COMPREHENSIVE (Shaamil) Insurance
Coverage Overview:

• Covers YOUR vehicle + damage to OTHERS

• Methaq handles your claim regardless of who’s at fault

• Customer files with Methaq even if not at fault

• Higher premium cost but […]