• Abu Dhabi: Liwa Tower, ADNEC Area, M Floor | View on Google Maps
• Dubai: Mohamed Bin Rashid Charity Building, Office 312, 3rd Floor, Al Mamzar | View on Google Maps
• Al Ain: Tadbeer Building, 4th Floor, Khalifa Street | View on Google Maps
Office Hours:
• Monday to Thursday: 8:30 AM […]
Process
Timeline
Claim file opening
2 working days
Vehicle inspection scheduling
Within 3 working days of claim approval
Email response
1 working day
Escalation follow-up
1 working day
Overall claim processing
10-15 working days
Payment transfer
Maximum 45 calendar days
Refund […]
Main Customer Service: 600565695
Roadside Assistance (24/7): 971 600 508 181
Website: www.methaq.ae
Claims Filing: https://claim.methaq.ae/claim
Office Hours:
• Monday to Thursday: 8:30 AM to 3:30 PM
• Friday: 8:30 AM to 12:00 PM
• Saturday & Sunday: Closed
Main Number: 600 565 695
After calling the main number, select the appropriate extension for escalations:
• Claims Manager: Extension 044
• Medical Insurance Manager: Extension 045
• General Insurance Manager: Extension 160
IMPORTANT – When to Use Extensions:
• Only use manager […]
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