Branch Locations

• Abu Dhabi: Liwa Tower, ADNEC Area, M Floor | View on Google Maps

• Dubai: Mohamed Bin Rashid Charity Building, Office 312, 3rd Floor, Al Mamzar | View on Google Maps

• Al Ain: Tadbeer Building, 4th Floor, Khalifa Street | View on Google Maps

Office Hours:

• Monday to Thursday: 8:30 AM […]

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Standard Response Times

Process
Timeline

Claim file opening
2 working days

Vehicle inspection scheduling
Within 3 working days of claim approval

Email response
1 working day

Escalation follow-up
1 working day

Overall claim processing
10-15 working days

Payment transfer
Maximum 45 calendar days

Refund […]

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Primary Contact Information

Main Customer Service: 600565695

Roadside Assistance (24/7): 971 600 508 181

Website: www.methaq.ae

Claims Filing: https://claim.methaq.ae/claim

Office Hours:

• Monday to Thursday: 8:30 AM to 3:30 PM

• Friday: 8:30 AM to 12:00 PM

• Saturday & Sunday: Closed

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Manager Extensions (For Escalations Only)

Main Number: 600 565 695

After calling the main number, select the appropriate extension for escalations:

• Claims Manager: Extension 044

• Medical Insurance Manager: Extension 045

• General Insurance Manager: Extension 160

IMPORTANT – When to Use Extensions:

• Only use manager […]

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